CLAIMS NOTIFICATION PROCESS

Read our easy steps below on how to make a claim.

STEP 1: NOTIFY US

For any type of claim:

Call: +267 (311 705)

Fax: +267 (311 704)

Email: customerservice@complete.co.bw

Walk-in office hours: Monday – Friday 0800 – 1700hrs

STEP 2: SEND US THE REQUIRED DOCUMENTS

To start the claims process, the client will have to notify us about the loss/accident immediately after it occurs. We will need the below standard documents from you as soon as they are available. We may require additional documentation depending on the nature of the claim, but these will be requested by the assessor.

Documentation needed for a :

Motor Accident Claim 

• Completed claim form
•  Copy of registration book
• Copy of the driver’s license of the person who was driving
• Police report & statement
• Two repair quotations

House Owners Claim

• Completed claim form
• Two repair quotations inclusive of material and labor
•  Police report/affidavit in cases of burglars. 

Windscreen Claims

•  Completed claim form
• Copy of registration book
• Copy of the driver’s license of the person who was driving
• Police report cases of break-in
• Two repair quotations

All Risk Claim

•  Completed claim form
• Two repair/replacement quotations
• Police report/abstract in cases of theft and affidavit in cases of loss

Workers Compensation

• Fully completed claim form
• Copies of completed forms as per labor office requirements
• Letter of award from the labor office

Any Other Claim

• A brief write-up outlining what the claim is about, including the date the incident happened and a brief description leading to the loss

PLEASE NOTE: CLAIM FORMS AND OTHER NECESSARY FORMS WILL BE SHARED WITH YOU UPON RECEIVING YOUR CLAIMS NOTIFICATION.

STEP 3: REST ASSURED TO RECEIVE FEEDBACK FROM US

We will get back to you as soon as possible. We have your best interests at heart.